Service Experience Management

Separate international application.During the Bachelor’s Degree programme in Service Experience Management, you will acquire the creative and analytical skills to thrive in the hospitality and service field. You will learn the managerial competences in planning, organizing, and communicating. Studies in the Service Experience Management programme combine theory and practice. You will learn service design methods through classroom studies and practical working life projects.As a student, you will apply theoretical concepts to real-world cases and practical assignments. In particular, you will learn how to implement service design methods in innovation and development projects. This is accomplished through work on versatile projects in development hubs with companies and on campus. One important part of the studies is working in our own restaurant BarLaurea, where you can acquire the developmental skills and professional competence needed in Hospitality Management. International study visits will provide experience and understanding of the ever-growing international clientele. In addition to service business studies, the degree programme offers a wide range of studies in leadership, digitalization, communication and interaction, since the capability to lead work processes, network and understand the needs of customers is a core competence. User-centricity is essential to the studies. Students will also gain competences to operate successfully in the modern digitalized business environment. The ability to interpret data is a key skill to success in Hospitality Management. Knowledge Management is a core competence of future managers and experts.The programme is composed of compulsory core competencies, complementary competencies, job placements and final project/thesis.Service Experience Management graduates are practically oriented professionals who can work as developers, experts, and managers in different organizations and companies. As a graduate, you may work in various roles, such as:Customer Service OfficerProject ManagerEvent ProducerRestaurant ManagerService Design Planner/Expert