Grievance Redressal

Last updated: 17 Aug 2026. We take complaints seriously — especially given our education-loan facilitation activity.

How to raise a grievance

Email apply@vibedu.com or WhatsApp +91 95140 95141 with your name, contact number and a description of the issue. You can also raise it at any of our 5 offices.

Grievance Officer

Sureshkumar Balakrishnan, Founder & Director · Email: apply@vibedu.com · Phone: +91 95140 95141.

Escalate now — you do not need the officer’s name

• Email apply@vibedu.com with “Grievance” in the subject line.
• Call +91 95140 95141 and say you are raising a formal grievance, not a general enquiry.
• Walk in to any of our 5 offices and ask for the branch manager.
• Still unresolved? Reply on the same email thread asking for it to be escalated to senior management, and keep the thread — it is your written record.

Our process & timelines

• We acknowledge every grievance within 48 hours.
• We acknowledge every complaint, work to resolve it as quickly as possible, and keep you updated on progress until it is closed.
• If you’re not satisfied, you may escalate to senior management at the same contact.

Data-protection grievances

For complaints about how your personal data is handled, see our Privacy Policy (DPDP Act rights). You may also approach the Data Protection Board of India as provided under the Act.

Who you are dealing with

• Registered name: VIBEDU INTERNATIONAL EDUCATION PRIVATE LIMITED
• CIN: U80301TZ2018PTC030591
• GSTIN: 33AAGCV4641M1Z2
• Incorporated: 2018
• Founder: Sureshkumar Balakrishnan
• Registered office: 702, Avinashi Road, Coimbatore, Tamil Nadu 641018